FAQ

What types of outdoor equipment do you offer?

Hesat specializes in high-performance outdoor equipment, including portable sawmills and heavy-duty flail mowers. These products are designed to enhance efficiency and productivity in timber processing and landscaping tasks.

How do your products improve efficiency in timber processing?

Our portable sawmills and flail mowers are engineered to significantly reduce time and waste during operation. For instance, our sawmills can process logs with precision, allowing users to complete large projects more effectively, while our mowers are designed to handle tough landscaping tasks with ease.

What is your return policy for outdoor equipment?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their order. To be eligible for a return, items must be in their original condition, unworn or unused, and in their original packaging.

How can I initiate a return or exchange?

To initiate a return or exchange, please contact us at contact@hesat.shop or call us at +16673458882. We will provide you with a return shipping label and instructions on how to proceed.

What should I do if my product is damaged or incorrect?

If you receive a damaged or incorrect product, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and work to resolve it promptly.

What shipping options do you provide?

We offer Economy Shipping with an estimated delivery time of 3 to 7 business days. Our maximum handling time is 1-3 business days, and we provide free shipping on all orders.

Are there any restocking fees for returns?

No, we do not charge a restocking fee on returns. Customers can return items without incurring additional costs beyond the original shipping charges.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method, which may take additional time depending on your bank or credit card company.